A chatbot can be a rudimentary program that responds to simple questions with short responses, or a more complex digital assistant learning and evolves as it collects and processes information.Ĭhatbots have primarily been used in customer service to speed up support interactions however, their uses are rapidly expanding. The functionality and intelligence of chatbot technology will vary depending on the software’s complexity and the environment it’s used in. These tools are designed to automatically respond to questions and messages by drawing on information stored in a database or learning over time with artificial intelligence (AI) algorithms. Using a variety of written and spoken input methods, humans can interact with digital devices in the same way they would communicate with human agents. Chatbot Examples, Use Cases, and Case StudiesĪ chatbot is a computer program that enables humans to interact with technology by simulating and processing a conversation on a basic level.If you’re curious about what chatbots are and how they work, you’re in the right place. Technological advances are paving the way for a new customer experience, and chatbots are at the helm.
In today’s digitally driven world, businesses can no longer rely on traditional service methods to satisfy their customers. Although this might not seem like a large number compared to other communication methods, it’s still significant, and, more importantly, it’s growing.
If you’re active online, then we guarantee you know what a chatbot is.Īccording to a study, 1.4 billion people use chatbots regularly.
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